Thursday, October 25, 2007

Who should have access to online training?

Arguments that people should not have access to knowledge outside their
field seem ironic in an "education" or "training" discussion arena. One
great feature of eLearning is that it is so cheap to provide this
access, especially once the content is created. Making excuses like "they
don't have the time" or "they don't have the mental abilities" is
insulting, short-sighted, and could be viewed as illegal. But then
again, perhaps CEOs of companies should be exempted from sexual
harassment rules (and code of conduct policies) because they don't have
the time to take training courses.

Often, the truck driver is the only face-to-face interaction the
customer has with the vendor. If the truck driver wants to maintain
his/her job, and potentially earn a tip, knowledge of good sales
techniques and an understanding of the product he/she is delivering is
essential. Likewise, the salesperson should understand the restrictions
the truck-driver is under in order to not make promises the company
cannot meet. The same holds for engineers with respect to marketing,
etc., etc., etc. I have experienced an untrained truck driver
delivering a product. The photographic paper he delivered was tossed
around during delivery. This didn't cause visible damage to the outside
of the product, but photographic paper is pressure-sensitive, and the
damage did not become apparent until pictures were developed. This cost
both the vendor and the customer lots of time and money.

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